Download the macOS installer from your receipt email and open it. It installs VST3 and AU into the standard folders:

• VST3: /Library/Audio/Plug-Ins/VST3
• AU: /Library/Audio/Plug-Ins/Components

Restart your DAW and the plugin appears under picnic audio.

Download the Windows installer from your receipt email and run it. It installs VST3 into the standard folder:

• VST3: C:\Program Files\Common Files\VST3

Restart your DAW and the plugin appears under picnic audio.

Ask your DAW to rescan its plugins, and check it is looking in the folders above. In Ableton Live, turn on the VST3 system folder in Settings › Plug-Ins and press Rescan; in FL Studio, open Manage plugins, tick Verify plugins and press Find plugins. If it still won’t appear, write to us with your DAW and system version.

Your key is on the confirmation page after payment and in your receipt email, one key per plugin. Lost the email? Write to us from the address you bought with and we’ll send it again.

Open the plugin in your DAW, paste your licence key when it asks, and it activates on that machine. You only do this once per machine.

Each licence covers 2 machines at a time, say a studio computer and a laptop. It’s yours to keep.

Deactivate the plugin on the machine you’re leaving, then install and activate it on the new one with the same key.

If a machine died or was sold before you could deactivate it, write to us with your licence key and we’ll free the slot.

All sales are final, except where the law of the country where you live gives you a right to cancel or a refund, as it does for consumers in the EU and the UK within 14 days. To use that right, write to us from the address you bought with. The details are in the refund policy.

It ends: we stop offering its key, its downloads and its updates, and you must stop using the plugin and delete it.