Refund policy.
All sales are final, except where the law gives you a refund.
Last updated 25 October 2026.
All sales are final.
We don’t give refunds, except where the law of the country where you live gives you a right to cancel your order or to a refund. Then that right applies, as the law says.
Where the law gives you a right.
For example, if you are a consumer in the European Union or the United Kingdom, you may cancel your order within 14 days of the day you get access to the plugin, without giving a reason, as the Purchase Terms of Link, which sold the order, say (see our Terms of sale). We don’t ask you to give up this right when you download. The law where you live may give you other rights as a consumer that can’t be taken away. Nothing here takes away rights you have as a consumer where you live.
How to ask.
Write to support@picnicaudio.com from the address you bought with, with your order’s reference if you have it (it’s in your receipt), and the country where you live. You can also ask Link’s support, since Link sold the order.
How you’re paid back.
The refund goes back to the way you paid, in the currency you paid in, with any tax you paid. Link handles it and emails you when it’s done. Banks can take a few days to show it.
What happens to the licence.
When an order is refunded in full, its licences end: our store stops offering their keys, downloads and updates, and you must stop using the plugins and delete them. A partial refund leaves the licences as they are.
Disputes and chargebacks.
If you dispute a payment with your bank, the order’s licences are suspended while the dispute is open. They come back if the dispute is decided in the order’s favour, unless the order was also refunded in full, and end if the payment is taken back (a chargeback). Writing to us first is usually quicker.
Free plugins.
A free plugin has nothing to refund. To give one back, just delete it.